Transportation Control Tower Specialist

The Transportation Control Tower Specialist oversees and coordinates the movement of shipments from pickup to delivery. The role ensures realtime visibility timely communication smooth carrier coordination and fast resolution of any transportrelated issues. This position requires strong organizational skills attention to detail and the ability to work in a fastpaced logistics environment.

Job Responsibilities

• Initiate transportation workflows once shipments are documentready.
• Coordinate routing booking dispatching and carrier assignment.
• Ensure carriers follow required procedures instructions and service standards.

• Track shipments through Control Tower or TMS platforms.
• Update shipment milestones accurately and promptly.
• Monitor border crossings port movements and inland transport activities.

• Respond quickly to delays exceptions or operational disruptions.
• Resolve issues related to customs holds equipment alarms special cargo or documentation.
• Escalate urgent matters and collaborate with internal teams to prevent delays.

• Provide timely updates to internal teams and customers.
• Maintain organized transport documents including delivery confirmations and dispatch logs.
• Prepare performance reports on delivery times delays and carrier performance.

Skills & Competencies

• Strong understanding of multimodal transportation (air sea and road).
• Ability to manage timesensitive shipments and handle multiple tasks at once.
• Proficiency with transport management or Control Tower systems.
• Excellent communication coordination and problemsolving skills.
• Strong attention to detail and accuracy in system updates.

Key Qualifications

• Diploma or Bachelors degree in Logistics Supply Chain or a related field.
• 25 years of experience in transportation logistics or control tower operations.
• Experience working with carriers freight forwarders or logistics service providers is an advantage.

Key Performance Indicators

• Ontime pickup and delivery rates.
• Accuracy of shipment milestone updates.
• Speed of exception handling and problem resolution.
• Overall carrier performance and adherence to procedures.