Transaction Services Team Leader

Purpose of the job
Manage aspects of the general operations of the branch by ensuring the delivery of superior customer service and implementing adequate procedures and controls to enable the smooth running of the branch.
Operations Management
Manage the day-to-day activities of the branch's overall operations to ensure that adequate control and security measures are in place according to the required standards
Relationship management
Communicate with internal departments on all matters related to branch operations to ensure that customer instructions are processed accurately and in a timely manner in accordance with bank policies and procedures.
Reports
Review and report on overall branch performance, to provide key information such as operational losses, fraud attempts, organizational discrepancies and escalation of problems to the Line Manager and key stakeholders.
People management
Manage self and team in accordance with the Bank's people management policies, procedures and processes to ensure commitment and maximize the contribution of individuals and employees to business performance.
Organizing and supervising activities and team work to ensure that the objectives and standards required in the work plan are achieved in accordance with the required policies, procedures, processes and systems.
Policies, procedures and systems
Implement approved department policies and procedures and ensure staff adherence so that work is carried out to required standards while delivering required levels of service to customers and stakeholders.
continuous improvement
Manage and motivate the team to contribute to the identification and implementation of change initiatives, programs and projects in accordance with the Bank’s standards.
customers service