Program Manager Corporate Travel Services
Posted on :
03-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2431019
- Act as a trusted advisor to business stakeholders on all matters related to business travel management, among other related tasks as required to support key senior contacts/stakeholders across the region. Network with the third-party Travel Management Company to identify best practices in their travel operations and provide recommendations to enhance and bring efficiencies.
- Day-to-day point of contact providing guidance specific to travel operations for regionally based stakeholders, including for safety and security related matters. Attend quarterly business review meetings with third-party Travel Management Company stakeholders.
- Ensure strong focus on key performance indicators (KPIs) to continuously improve customer satisfaction ratings and champion customer issue escalation and resolution processes
- Review and analyze data regarding compliance and ensure cost saving opportunities are identified and presented. Coordinate and produce monthly reports of cost savings achieved and any missed savings opportunities.
- Work with the third-party Travel Management Company to harmonize all TMC processes worldwide. Implement regional processes and operations aligned with local needs.
- Coordinate and execute tactical / operational travel management activities as directed by management and assist with procurement activities such as hotel RFP, airline supplier contracts etc.
- Ensure the region is compliant in the use of standardized contracts, addendums, and framework agreements. Be the custodian of the Group International Business Travel Policy and provide fair and consistent advice to stakeholders.
- Act as a trusted service partner to ensure customer intimacy and guide the business stakeholders as per their requirements and best practice, be a change agent and facilitate change management and transition management.
- Identify policy improvements and provide recommendations to the Group for implementation and ensure that compliance is maintained; review and strengthen internal controls and procedures; and provide guidance to leadership teams on process and governance. Influence policy and standards for travel spend (including air, hotel, ground transportation, meals, meetings & events etc.)
- Work with the Group Head of HR Operations and the Group HRIS team on any analytics and reporting projects and activities. Provide support for collating and analyzing and visualizing relevant data, to enable effective data-supported decision-making by leaders and the business.
Employment Type
Full Time
Department / Functional Area
Key Skills
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