Technology Support Analyst

A long-established and trusted global brokerage firm is seeking a proactive and technically proficient Technology Support Analyst to strengthen operation department within a dynamic Forex and CFD environment. With over 30 years of industry presence this firm has built a solid reputation for transparency innovation and client success offering a broad range of CFD products including forex commodities indices and more.

Location: Hybrid Dubai UAE

As a Technology Support Analyst your broad responsibilities will include but are not limited to:

End-User & Technical Support:

• Provide Tier 1 and Tier 2 support for hardware software and network-related issues via phone email and in-person channels.

• Diagnose and resolve technical incidents and service requests in a timely and professional manner.

Cloud Infrastructure:

• Administer and maintain cloud-based servers ensuring uptime performance security and data integrity.

• Monitor system health implement backup/recovery solutions and perform regular audits.

VDI Support:

• Manage Virtual Desktop Infrastructure (VDI) environments including setup deployment updates and troubleshooting.

• Optimize VDI performance for remote and on-site users.

Microsoft 365 Administration:

• Administer user accounts access controls licenses and configurations across Microsoft 365 applications including Outlook Teams SharePoint OneDrive and Exchange.

Active Directory & User Management:

• Manage users groups and permissions within Active Directory.

• Implement and maintain Group Policies and directory structures to align with organizational IT policies.

VoIP Systems:

• Configure maintain and support VoIP phone systems and call routing tools.

• Troubleshoot phone connectivity hardware and network-related issues impacting voice systems.

CRM Support:

• Provide first-line support for CRM users; troubleshoot issues perform minor configurations and assist in user onboarding and training.

Security & Compliance:

• Support IT security initiatives by maintaining endpoint protection tools assisting in the rollout of security policies and ensuring system compliance with company standards.

Documentation & Knowledge Sharing:

• Create and maintain user manuals technical documentation troubleshooting guides and internal knowledge base articles.

Process & System Improvement:

• Identify inefficiencies in IT support workflows and proactively recommend enhancements.

• Collaborate with internal teams to support new IT implementations and improvements.

• Proven experience in IT support or systems administration roles.
• Strong working knowledge of Microsoft 365 Active Directory cloud-based environments and VDI technologies.
• Experience with VoIP systems (e.g. 3CX Cisco or similar) and CRM platforms.
• Familiarity with IT security best practices and protocols.
• Excellent problem-solving and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Relevant certifications (e.g. CompTIA A Microsoft Certified ITIL) are a plus.

Our client offers an exciting challenging role in a collaborative dynamic environment. The right person will find many career growth opportunities in their company whether you want to advance your technical skills or aspire to leadership in the future.

• Hybrid working model.
• Registration following UAE law.
• Career development opportunities.