Team Lead Rider Quality Support

The Team Lead Rider Quality is responsible for maintaining and elevating rider quality standards across the UAE through field audits performance insights coaching and continuous improvement initiatives. This role plays a key part in ensuring riders consistently meet talabats standards for safety professionalism compliance and customer experience while leveraging data technology and AI-powered tools to drive operational excellence.

Responsibilities:

• Lead and manage Rider Quality Support staff to uphold rider quality standards across the UAE.
• Conduct field audits to assess rider appearance behavior safety hygiene and equipment compliance.
• Investigate quality-related issues identify root causes and partner with Operations teams to implement corrective actions.
• Monitor analyze and report on rider quality KPIs trends and recurring defects to drive continuous improvement.
• Maintain audit records evidence logs and ensure timely resolution of quality cases within agreed SLAs.
• Collaborate with Training Engagement and Operations teams to deliver targeted coaching and quality improvement initiatives.
• Oversee Rider Quality Support staffs assets including uniforms rider gear and bike compliance standards.
• Develop dashboards reports and actionable insights to support data-driven decision-making.
• Utilize AI and automation tools to enhance reporting communications quality monitoring and process efficiency.
• Champion initiatives that improve rider experience customer satisfaction and overall operational performance.

Qualifications :

• Experience in logistics quality assurance rider operations or field operations.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Experience conducting audits investigations and performance improvement initiatives.
• Proficiency in Looker Google Sheets/Excel and reporting tools.
• Familiarity with AI-powered productivity tools and automation platforms is highly desirable.
• Strong communication stakeholder management and coaching skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• English is required; Arabic Urdu or Hindi is an advantage.

Remote Work :

No

Employment Type :

Full-time