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Support Officer Telesales (outsource role)
Job Location:
Monthly Salary:
Posted:
1 October 2026 (Yesterday)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Specialist Skills / Technical Knowledge Required for this role:
Role : Support Officer Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
Cross verification of the products sold by agents.
Ensuring quality is maintained by periodic call monitoring.
Providing feedback to ensure the agents maintain quality while interacting with clients.
Deliver right levels of quality check skills and support the team.
Participate in regular review and development of quality control.
Ensure compliance with bank policies and procedures.
Ensuring quality is maintained by periodic call monitoring.
Providing feedback to ensure the agents maintain quality while interacting with clients.
Deliver right levels of quality check skills and support the team.
Participate in regular review and development of quality control.
Ensure compliance with bank policies and procedures.
Subject Matter Expert
Good problem solving skills
Excellent communication skills
Attentive in analyzing errors and reporting it
Good problem solving skills
Excellent communication skills
Attentive in analyzing errors and reporting it
Required Experience:
Unclear Seniority
About Company
Welcome to Abu Dhabi Islamic Bank. Our bank offers many of the world's leading financial and banking services. Learn more about us through our website.
