Support Officer Telesales (outsource role)
ملخص الوظيفة
Role : Support Officer Telesales Unit
Location : Jafza / Dubai
Role Purpose:
Ensuring backend support to Telesales Unit.
Key Accountabilities of the role
Ensuring quality is maintained by periodic call monitoring.
Providing feedback to ensure the agents maintain quality while interacting with clients.
Deliver right levels of quality check skills and support the team.
Participate in regular review and development of quality control.
Ensure compliance with bank policies and procedures.
Good problem solving skills
Excellent communication skills
Attentive in analyzing errors and reporting it
Required Experience:
Unclear Seniority
عن الشركة
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