Senior Service Delivery Manager â Application Support | Dubai
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Job Summary
Were partnering with a high-growth technology firm in Dubai to appoint an experienced Senior Service Delivery Manager to lead enterprise-level application support and delivery services.
This is a hands-on leadership role requiring strong client engagement service excellence and the ability to work cross-functionally with technical teams to deliver outstanding outcomes.
The Role
Youll take ownership of delivering managed application support services across multiple enterprise clients. Acting as the bridge between customers and technical teams youll be responsible for service governance client satisfaction and continual service improvement. This includes:
Overseeing daily operations of application support across client environments
Managing SLAs service reporting and escalation handling
Leading service reviews and performance optimisation initiatives
Driving incident problem and change management processes
Acting as a trusted advisor to clients identifying areas to enhance value
Collaborating with cross-functional delivery teams to ensure seamless service
What Youll Bring
Solid experience in managing the delivery of application support or managed services
Proven ability to lead service performance SLAs KPIs and process improvements
Strong communication skills with a confident client-facing approach
Sound knowledge of ITIL processes and best practices
Ability to manage multiple stakeholders and competing priorities
A leadership style that motivates guides and brings out the best in teams
Arabic language skills are a bonus but not essential
Why Apply
Be part of a growing regional tech business with an international footprint
Lead business-critical client services in a fast-paced agile environment
Competitive salary and benefits aligned to UAE market
Excellent long-term development and career growth prospects
This is a key strategic hire and were speaking to candidates now. If youre ready to take the next step in your service delivery leadership career we want to hear from you.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
