Senior Customer Success Manager Infrastructure Industries

Oracles Infrastructure Industries Customer Success organisation is seeking a Senior Customer Success Manager to join the EMEA Customer Success team supporting strategic cloud customers across the United Arab Emirates and Kingdom of Saudi Arabia.

Oracles Construction and Engineering solutions help owners and project teams plan build and operate critical assets with greater visibility control and collaboration across the project lifecycle. The portfolio includes tools such as Primavera Unifier Primavera P6 Aconex and Textura supporting project delivery cost control scheduling and payment workflows.

This role sits within Infrastructure Industries Customer Success covering Construction & Engineering and Utilities. You will manage a portfolio of strategic customers acting as their primary point of contact throughout the customer lifecycle and helping them realise long-term value from their Oracle investments.

You will be part of a collaborative global organisation where you can build trusted customer relationships influence strategic outcomes and grow your expertise across Oracles Infrastructure Industries portfolio.

We will offer you:

• The opportunity to work with strategic cloud customers across Construction & Engineering Utilities Energy and other asset-intensive industries.
• A visible individual contributor role with strong cross-functional engagement across Oracle.
• The chance to influence customer outcomes adoption satisfaction and long-term success.
• Collaboration with teams across Support Product Development Cloud Operations Consulting Sales and Customer Success.
• A professional environment focused on customer value operational excellence inclusion and innovation.

A career at Oracle gives you the opportunity to work with some of the worlds leading organisations helping customers solve complex business challenges through cloud technology enterprise applications and industry-focused solutions.

What you will do

As a Senior Customer Success Manager you will manage a portfolio of strategic cloud customers and serve as the primary point of contact throughout the customer lifecycle. You will drive adoption business value realisation operational excellence and customer satisfaction by aligning Oracle resources to customer priorities.

You will:

• Act as the primary Customer Success Manager for a portfolio of strategic cloud customer accounts.
• Build trusted advisor relationships with customer executives business stakeholders and technical teams.
• Lead Executive Business Reviews Quarterly Success Reviews operational reviews and account planning activities.
• Monitor customer health identify risks and implement mitigation plans.
• Coordinate Oracle resources to support timely resolution of customer issues and escalations.
• Advocate for customer needs across Oracle and provide visibility into customer priorities objectives and operational challenges.
• Promote adoption of Oracle products support services and best practices.
• Partner with Sales and Customer Success teams to support renewals and expansion opportunities.
• Lead cross-functional initiatives focused on improving customer experience and operational excellence.
• Drive customer satisfaction retention advocacy and long-term strategic relationships.

What you will bring

• Bachelors degree or equivalent experience.
• 10 years of experience in Customer Success Technical Account Management Enterprise Support Consulting or a related customer-facing role.
• Experience managing strategic or enterprise-level customer relationships.
• Strong executive communication presentation and relationship management skills.
• Business and technical acumen with the ability to engage confidently with executive sponsors business stakeholders and technical teams.
• The ability to influence cross-functional teams in a matrixed environment without direct authority.
• Knowledge of cloud technologies SaaS applications enterprise software infrastructure or Oracle solutions.
• Experience working with customers in Construction & Engineering Utilities Energy or other asset-intensive industries is preferred.
• Knowledge of Primavera P6 Primavera Unifier Aconex Textura or related Oracle solutions is preferred.
• Fluent English language skills are required. Arabic language skills are preferred.
• Willingness to travel up to 25%.

At Oracle we dont just respect differences we celebrate them. We believe that innovation starts with inclusion and that to create the future we need people with diverse backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. When everyones voice is heard and valued were inspired to go beyond what has been done before.

Career Level - IC5