Senior Customer Service Operations Specialist
Posted on :
25-09-2022
Employer Active
1 Vacancy
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Jobs by Experience
10 - 15 years
Monthly Salary
SAR 11000 - 15000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
25-09-2022
Job Description
Req ID : 1573209
- Specifying and building tools to improve the speed and quality of support.
- Onboarding and training new support team members.
- Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
- Working closely with product teams to understand and give input into product changes relating to the customer service department.
- Assisting with the design and rollout of new support channels and service offerings.
- Managing schedules of team members according to customer demand and any service level agreements.
- Developing and maintaining standard operating procedures for common situations.
- Preparing performance reports by collecting and analyzing data from the customer service functions.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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