Senior Associate Guest Relation

He/she will be responsible for welcoming patients on arrival and provide guidance in terms of directions and routes

He/She will be responsible for collecting frontline feedback from all OP patients

He/ She will be responsible to capture Google Reviews from Patients

He/she will be responsible for educating patients on the OP feedback mechanism and also their rights and responsibilities

He/she will be responsible for liaisoning between various departments and the patients appointments

Guiding the patients to the right department and doctors as per the appointment schedule

Maintaining patients information in compliance with the privacy policy

Assist duty manager and ops manager from time to time on operational issues

Updating a ready reckoner on daily basis on the appointments scheduled for the day

He/she should be well versed with the doctor’s catalogue under various specilaities

Skills and Requirements

Strong sense of patient centricity

Multi-tasking and Team player

Positive, people-oriented, and energetic attitude

Good PR skills

Good communication skills