Sales Coordinator Arabic Speaker

• Achieves the monthly and annual personal target contributing to the Sales revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

Administration

• Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
• Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel:
• Establishes an efficient trace file to ensure that all business booked is properly tracked.
• Database Management
• Account Mapping
• Monthly MIS
• Adherence to Standard Operating Procedures

Customer Service

• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
• Ensures responses within stipulated timelines.
• Handles all customer complaints and service recovery promptly.

Operational

• Ensures professional sales Calls using Hyatt’s Consultative Selling
• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Establishes strong contacts to source for information in regard to planned and upcoming functions/ events.
• Attends and contributes to all training sessions and meetings as required.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the Sales and Marketing function as dictated by the industry, company and hotel.
• Carry out any other reasonable duties and responsibilities as assigned.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Sales Coordinator in hotel operations. Good problem solving, administrative and interpersonal skills are a must.