Sales Associate
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Job Summary
1. Customer Service & Sales:
- Greet customers warmly and assist them in identifying their needs and preferences.
- Deliver excellent customer service by providing product information offering alternatives and cross-selling or upselling products.
- Maintain in-depth knowledge of the stores product range ongoing promotions and brand initiatives.
- Handle customer inquiries and complaints professionally escalating when necessary.
- Achieve and exceed individual and store-level sales targets (KPIs) on a daily weekly and monthly basis.
2. Store Operations:
- Ensure merchandise is displayed and replenished in accordance with visual merchandising standards.
- Maintain cleanliness organization and overall appearance of the store and fitting rooms.
- Follow stock management processes including receiving price tagging and storing of products.
- Assist in periodic stock takes inventory audits and reporting of discrepancies.
3. Cash Handling:
- Operate the POS (Point of Sale) system efficiently.
- Accurately process customer transactions returns and exchanges.
- Handle cash and card transactions in compliance with company policies and procedures.
4. Team Collaboration:
- Proactively engage in team meetings sales huddles and product knowledge sessions to stay aligned with store goals and initiatives.
- Communicate operational challenges customer feedback or product-related issues promptly to store manager to support continuous improvement and customer satisfaction.
