Reservations Supervisor

• Overseeing the daily operation of the Reservations department
• Leading, coaching, motivating and developing our large on site reservations team
• Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency
• Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams
• Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting
• Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business
• Working closely with other departments on a day to day basis including Sales and Front Desk
  

Preferred Qualifications And Skills

• A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel
• Sound understanding of Rooms Division
• Strong written and verbal communication skills
• Opera experience essential
• The ability to inspire the team with a hands on approach and leading by example
• The ability to work weekends and evenings as the department operates 7 days a week