Reservations Agent
Reservations Agent
Posted on :
22-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2287853
- Understand the key principles of Accor Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate restrictions, hurdles and availabilities
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent in all hotels products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations for Raffles Dubai
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Promote the Raffles’ products and services and ensure full knowledge of all facilities, services and hours of operations in order to respond confidently and effectively to inquiries and guest’s needs.
- Determine guest’s needs and offer the appropriate room, restaurant and charges as per guest’s requirements.
- Respond to enquiries about hotel products and services over the telephone, fax, email etc.
- Ensure full awareness of loyalty programs and full knowledge of special rates / offers / promotions
- Record and process all reservation inquiries made by phone, fax or email efficiently, accurately and convert to sale whenever possible to meet hotel targets
- Arrange accommodation, visas, dining and activity requirements for leisure, corporate and wholesaler’s and group Guests
- Close all deals possible to maximize revenue.
- Process amendments to room reservations.
- Ensure direct input in the OPERA system and ensure that bookings are made with most accurate information to exceed Guest’s expectations
- Responsible for effective implementation and compliance with Accor Core Reservation Standards
Employment Type
Full Time
Department / Functional Area
Key Skills
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