Recreation & Lifestyle Experience Lead

Our client is seeking an experienced and service-oriented Recreation & Lifestyle Experience Lead to oversee the day-to-day operations of premium recreation leisure and lifestyle facilities while delivering exceptional experiences to a discerning clientele.

This role is ideal for a hospitality professional with a background in luxury hotels private clubs members clubs high-end resorts or exclusive lifestyle destinations. The successful candidate will be responsible for creating a seamless welcoming and personalized environment ensuring the highest standards of guest service facility operations and team coordination.

The role requires exceptional interpersonal skills strong operational oversight and the ability to engage confidently with VIP VVIP and high-net-worth individuals while maintaining the utmost discretion and professionalism.

Key Responsibilities:

Oversee the day-to-day operations of recreation leisure lifestyle lounge and member facilities ensuring exceptional service standards at all times.

Deliver personalized and memorable experiences for guests members and visitors with a strong focus on VIP and VVIP service excellence.

Serve as the primary point of contact for guest inquiries requests and concerns ensuring timely and effective resolution.

Maintain the highest standards of facility presentation cleanliness safety and operational readiness.

Coordinate and manage recreational activities events and lifestyle programs that enhance guest engagement and satisfaction.

Build and maintain strong relationships with members residents guests and key stakeholders to foster a welcoming community environment.

Lead motivate and coordinate front-line teams to ensure seamless service delivery and operational efficiency.

Conduct regular team briefings and ensure adherence to established service standards policies and procedures.

Monitor guest feedback and implement service improvement initiatives to continuously enhance the customer experience.

Collaborate with internal departments and external service providers to ensure smooth execution of daily operations and special events.

Handle sensitive situations complaints and service recovery matters with professionalism discretion and sound judgment.

Support management in developing and implementing guest experience strategies operational improvements and hospitality best practices.

Requirements

Bachelors degree or Diploma in Hospitality Management Tourism Business Administration or a related field preferred.

Minimum 8 years of experience in luxury hospitality private clubs members clubs high-end resorts or premium lifestyle destinations.

Proven experience managing recreation leisure lifestyle lounge or club facilities.

UAE or GCC luxury hospitality experience is preferable.

Strong exposure to VIP VVIP or high-net-worth clientele.

Exceptional customer service guest relations and complaint-resolution skills.

Strong organizational and operational management capabilities.

Excellent communication and interpersonal skills.

High level of professionalism discretion and confidentiality.

Strong leadership and team coordination experience.

Proficiency in Microsoft Office and hospitality management systems is advantageous.

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Disclaimer: Black Pearl will never ask for money or any form of charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such a request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website - .