Partner Account Manager Francophone Africa

Job Description:

About the Role:

Remitly is hiring for a Partner Account Manager Francophone Africa. The key responsibility for this role is to drive excellent commercial product and operational performance of the largest and most strategic money movement partners for North and West Africa. Such partners may include banks aggregators mobile wallets regulators and other third parties. There are two other dimensions to this role you will assist with aspects of new partner onboarding working closely with the Business Development lead for the region and support stakeholder management for regulators in key markets.

The ideal candidate will have a strong functional background in strategic partner management with part of that experience 35 years) in the payments or remittance space & a strong understanding of the payments ecosystem across the North and West Africa region.

In this role you will work crossfunctionally with product engineering legal marketing operations finance and regulatory reps to evolve and manage partnerships.

We are seeking a candidate with a strategic perspective on partnership development and a proven ability to influence and negotiate both externally and internally. The candidate should be comfortable with technical and financial aspects and able to effectively communicate up and down a management ladder. The candidate should also be excited by the potential of existing partnerships to deliver best in class end customer experiences and meet mutual partnership objectives. Additionally they should enjoy a teamoriented environment and crossfunctional collaboration.

You Will:

• Jointly drive regional strategy with BD lead and develop and own a tiered partner strategy and an annual plan for a core set of existing partners in North and West Africa
• Engage in quarterly planning exercise with cross functional teams including product and treasury to develop goals and priorities for these partners
• Own and drive initiatives with key strategic partners drive key metrics including cost efficiencies speed quality working capital efficiencies and new product enablement.
• Negotiate renewals amendments economics and expand product footprint while driving partnerships growth
• Identify opportunities for growth and optimisation using analysis and insights and rigorously balance short and longterm results.
• Conduct regular performance reviews with largest partners for the region and develop action plans for improvement
• Cultivate strong relationships with key stakeholders including government officials regulatory authorities and industry associations who influence the ecosystem and ensure they understand Remitlys mission and positioning.
• Provide strategic insights on how government/regulator relations efforts can contribute to maintaining a competitive edge in the market work includes analysing legislative and regulatory developments in the sector and providing recommendations to internal stakeholders
• Collaborate with internal teams to align government/regulators relations efforts with broader business objectives.
• Work closely across internal teams to navigate challenges and mitigate risks associated with the competitive industry environment.
• Coordinate responses through relevant teams to inbound and outbound queries related to partner operations and performance
• Serve as the point of contact for resolving complex partner escalations (e.g. financial operational technical regulatory etc..
• Analyze partner scorecards metrics and assessments to drive continuous improvement.
• Liaise with relevant Remitly teams to orchestrate the successful onboarding of new partners flow of funds with Treasury team open new accounts payable setup etc

You Have:

• 5 7 years of strategic partnerships experience preferably some of of which is in Remittance / Payments space
• Experience working in French Speaking North Africawithin remittance or payments sector
• Multilingual and fluent French speaker a must.
• Robust understanding of consumer payments and cross border money movements
• Good understanding of the West and North Africa remittance and payments landscape
• Demonstrated crossfunctional communication skills and relationship building experience with commercial product legal and compliance teams
• Strong communication influencing and interpersonal skills
• Exposure to government and/or regulators relations or lobbying work in a highly competitive and regulated industry with a proven track record of impactful outcomes
• Selfmotivated and curious desire to understand the Remitly customer and translate these learnings into strategies.
• An actionoriented and strategic leader who is comfortable bringing structure and strategy across different opportunities and environments
• Anticipates future market business or product problems and sets the organization up to succeed in advance.
• Experience and willingness to travel and potentially extensively
• BS/BA required MBA highly desirable

Our Benefits:

• Paid Vacation Days
• Health insurance
• Commuter benefit
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits
• Continuing education and corridor travel benefits

We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race creed color religion sex gender identification and expression marital status military status or status as an honorably discharge/veteran pregnancy (including a womans potential to get pregnant pregnancyrelated conditions and childbearing) sexual orientation age 40 and over) national origin ancestry citizenship or immigration status physical mental or sensory disability (including the use of a trained dog guide or service animal) HIV/AIDS or hepatitis C status genetic information status as an actual or perceived victim of domestic violence sexual or stalking or any other protected class as established by law.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.