Operations Officer - Retail Finance

Role : Operations Officer - Retail Finance
Location : Abu Dhabi

Role Purpose:

Training and Managing offshore/Onshore Operations in processing of account transactions financing payments financing account maintenance in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.

Key Accountabilities of the role

• Monitor and Analyse the Daily Monthly and yearly volume of services financial and non-financial process.
• Report Monthly services queue to the management and ensure SLA and TAT met.
• Analyse KPI KRI and validate the onshore and offshore team performance.
• Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.
• Identify process which can be automated and share the required Business requirement with vendor/developer to bring operational benefit to the bank & its internal/external stakeholders.
• Re-engineer the existing process effectively to bring additional control reduce the risk.. the process and enhance the customer experience.
• Monitor and validate the Rejection volume/reasons and discuss with stakeholders to reduce to reduce the RTS.
• Review and monitor different control reports regularly and take a proper action wherever required (e.g. Postponement Online Posting Batch Posting Audit Trial Report etc.)
• Assessment of risk & controls to each process raising incidents in case of any operational loses/near miss.
• Update Standard operations procedure whenever there is change in the process and renew them before due date.
• Monitor Reconciliation Report and ensure corrective action are taken on outstanding items. Escalate any long outstanding items.
• Frequent review of QA Report
• Conduct Weekly Team meeting and review the process highlight any issues etc.
• Maintain proper MIS
• Train the offshore/onshore employees in any new/change in the process.
• Undertake training programs to improve knowledge to enhance role performance & to enhance job knowledge for trainees under the Emiratization program.
• Maintain proper time standards good team spirit and service standards.
• Ensure compliance to ADIB policies procedures guidelines and standards (including SOP review & addendum preparation (if required).
• Undertake any additional assignments clean-up / projects entrusted by the line management and complete them as per requirement.
• Protect ADIB information & password to avoid any operational loss due to lapses or lack of controls.
• Report any system issues/Phishing to ITD properly on time.
• Ensure high quality process outcome in terms of document verification and approvals.
  

Specialist Skills / Technical Knowledge Required for this role:

• Very good knowledge of Branch operations and Banking Operations.
• Good leadership skills & Team player
• Self-motivated
• Able to multitask prioritize and work under pressure
• Commercial Effectiveness Including Client /Customer Focus and Commerciality
• Control Environment Including Risk Management
• Business Skills Including Deliver Solutions and Decision Making
• Management & Leadership Including People Development
• Personal & Interpersonal Skills: Including Communication & Influence and Collaboration
• Abilities in ensuring Regulatory Compliance Standards are met across the Dept/units
• Strong analytical /financial analysis skills
• Project Management Skills
• Knowledge of the banks products services policies and procedures and/or other specialist knowledge required to undertake the role