Operations Officer - Account Opening Operations (Outsource)

Role : Account Opening Officer
Location : Dubai

Role Purpose:

Processing and checking of account opening documents of BBD WBG including FI NBFI and Escrow segments in addition to IBG cases maintaining related documentation based on approved requests in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence.

Opening Map STI STO New RIMs & WBG accounts. Closing accounts for IBG handling all cases received from ADIB Iraq and ADIB Sudan maintaining daily MIS Dashboards and updation of reports related to archival and restriction removals.

Key Accountabilities of the role

A/C Opening for WBG /BBD Team:

• Processing of account opening & checking documents related to WBG BBD. Maintaining related documentation based on approved requests in accordance with agreed time standards authorities and operational policies to a satisfaction level that will assist in achieving the overall mission of operational excellence
• Maintain the CRM workflow timely for opening accounts for UAE and SRT for IBG countries.
• Ensure the information input related to the accounts in AMBIT & related systems is correct and identification info and other info are as per supporting documents attached with the file.
• Advise business in case of any discrepancy or missing documents etc. and maintain follow up standards.
• Follow up with the service team by sending frequent emails calls and reminders.
• Timely submission of documents to CCU via CRM for FileNet upload
• AECB checking for cheque book issuance
• End to End account opening in AMBIT
• MIS/Dashboard updation on daily basis TAT report and related activities.

Account Opening and maintenance for IBG CBG and BBD

• Opening Internal accounts such as Map STI STS STO and Vostro accounts.
• Opening New RIMs for BBD & CBG accounts and ensuring documents are complete as per the defined checklist.
• Ensure that KYC/EDD has been obtained for High Risk countries/cases and GCD approvals taken.
• In cases where Compliance standards are not maintained refer to GCD.
• Ensures that documents are complete and necessary approvals are in place as per ADIB Policy for the functions assigned.
• Ensure that processes are in accordance with operational procedures.
• Handling Account Opening dormant activation and closing accounts from ADIB IBG business
• Investigate customer and business inquiries and providing solutions to solve reported issues
• Perform reconciliation of accounts taking corrective action on outstanding
• Items and escalate any long outstanding items.
• Undertake training programs to improve knowledge in order to enhance role performance.
• Maintain proper time standards good team spirit and service standards.
• Assist in enhancing job knowledge of trainees and new staff recruits.
• Ensure compliance to ADIB policies procedures guidelines and standards
• Undertake any additional assignments / projects entrusted by the line management and complete them as per requirement.

RESULTS REQUIRED:

1. Self-confident.
2. Engages with staff with respect.
3. Awareness of own abilities / limits - knows when to seek help from others.
4. Effective team member (organized understands role).
5. Experience of working for a variety of different peoples.
6. Understands own workload / capacity knows when to ask for work when to ask for help.
7. Aware of workload / pressures on others in the team
8. Manages time workload and priorities effectively.
9. Understands context of work can identify issues.
10. Recognizes when issues need to be referred to a senior.
    

Specialist Skills / Technical Knowledge Required for this role:

Needs to have knowledge for basic requirements of banking such as Account Opening.

Interpersonal and relationship skills - must have an ability to develop and sustain executive-level relationships as well as internal organization relationships across a variety of roles and levels.

Written and good oral communications skills

Presentation and facilitation skills (applied in both in-person and phone interactions).

Knowledge of basic principles of providing customer service.

Proficient knowledge of general office systems PC skills and MS Office Products.