Primary Details

Operations Manager

Role Highlights

• Dubai based role with Hybrid working
• A newly created leadership role where youll shape and optimise operations for a growing international portfolio while developing and leading a high-performing team.

The Opportunity

This is an exciting opportunity to take on a newly created role supporting a growing operations function in Dubai working closely with underwriting finance and credit control teams across the Middle East Africa and Turkey. Youll play a key role in ensuring the smooth and efficient running of day-to-day operations leading a small team while building strong relationships with both internal and external stakeholders. With exposure to a broad mix of insurance and reinsurance business lines youll bring structure oversight and continuous improvement to core processes helping to ensure high-quality service delivery and strong financial control. This role offers the chance to shape how the function evolves making a tangible impact as the business continues to grow.

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.

Your New Role

• Lead the delivery of a high-quality operations service to both insurance and reinsurance underwriting teams ensuring outputs are accurate timely and aligned to defined service standards
• Manage and develop a team providing coaching feedback and support to enable strong individual and team performance
• Oversee the distribution and prioritisation of workload to ensure processing invoicing and credit control activities are completed in line with SLAs
• Monitor team performance across production quality and productivity metrics providing insights and reporting to senior stakeholders
• Build strong relationships with internal stakeholders including underwriting finance and credit control teams to ensure seamless operational delivery
• Maintain oversight of premium processing payment tracking and financial reporting ensuring accuracy and visibility of key data
• Establish and continuously improve operational processes identifying opportunities to enhance efficiency controls and service delivery
• Ensure robust governance frameworks are in place proactively identifying risks and maintaining appropriate controls and reporting structures
• Manage resource planning and forecasting to ensure the team is effectively structured to meet business demand including peak periods
• Collaborate with external partners including brokers and insurance companies where required supporting relationship management and issue resolution

About You

• Demonstrated experience within insurance operations preferably supporting underwriting teams
• Experience guiding or supporting others with the ability to motivate coach and develop individuals to perform at their best
• Proven ability to take ownership of responsibilities and operate with increasing levels of accountability
• Confident working with data and using it to monitor performance identify trends and support decision-making
• Strong stakeholder management skills with the ability to build effective relationships across teams and functions
• A proactive mindset with a focus on continuous improvement identifying opportunities to enhance processes and service delivery

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

To learn more about benefits of working with us clickRewarding our people - QBE European Operations

Awards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the YearWinner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year
• Insurance Business UK 5-Star Cyber Awards 2024:QBE rated as a 5-Star Cyber Insurer
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

To learn more about our achievements clickhere

Apply now andletsmake it happen!

Ifyourelooking for a career that combines yourexpertiseand your empathy click Apply today.

Your career. At the heart of it.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.