Operations Manager
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Job Summary
Oversee daily operations of the education center to ensure smooth and efficient functioning.
Manage academic and administrative staff including recruitment training scheduling and performance evaluation.
Develop and implement marketing strategies targeting both B2C (students parents) and B2B (schools corporate clients partners) segments to drive enrollment retention and brand awareness.
Monitor business performance including Profit & Loss budgeting resource allocation and cost optimization.
Ensure compliance with all regulatory licensing and other relevant requirements.
Enhance the student experience through high-quality programs services and engagement initiatives.
Coordinate with academic teams to support curriculum delivery teaching excellence and educational quality.
Implement operational improvements policies and procedures to optimize efficiency and effectiveness.
Serve as point of contact with parents students corporate clients and other external stakeholders regarding operational academic and business matters whenever necessary.
Develop strategic plans to expand the center s programs services and revenue streams across both B2B and B2C channels.
Identify and pursue business development opportunities including corporate partnerships school collaborations and community engagement initiatives.
Oversee vendor relationships procurement and facility management to ensure smooth center operations.
Analyze performance metrics customer feedback and market trends to support data-driven decision-making.
Foster a culture of continuous improvement innovation and accountability among staff.
Lead initiatives to improve student and client acquisition retention and satisfaction across all segments.
Qualifications:
Bachelor s degree in Business Administration Education Management or related field; Master s preferred.
Minimum 5 years of experience in operations management preferably in education training or a service-based business.
Experience in recruitment marketing business development and financial management (P&L).
Strong leadership organizational and problem-solving skills.
Excellent communication skills with students parents staff and external stakeholders.
Proficiency in MS Office and educational management software.
Benefits:
Competitive salary and performance-based incentives
Opportunities for professional development
Supportive and collaborative work environment
Company Industry
Higher Education / Education / Professional Training and Coaching / Education Administration Programs
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
