Operational Excellence Manager
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Monthly Salary:
Posted:
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Job Summary
You will assist the hotel management in achieving its quality and operational excellence includes reviewing analysing implementing and improving customer service metrics included but not limited to the brand standard complianceemotional audits guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues guest and associate satisfaction and operational effectiveness and efficiencies.
Qualifications :
- Graduate degree in Hotel Management or related field
- Minimum 3years experience in Operational Excellence Management role service industry sector.
- It is a plus if you have achieved Regionally Recognised Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor or certified in Six sigma green belt or black belt.
- Demonstrable excellent interpersonal communication skills and organisation skills
- Demonstrable accuracy and attention to detail
- Multi cultural exposure
- Receptive to a fast-paced and changing environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- Operational Risk Management
- Risk Management
- Six Sigma
- Continuous Improvement
- Lean
- Process Improvement
- Pricing
- Customer Support
- Alteryx
- Kaizen
- Project Management Lifecycle
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
