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Omnichannel Experience Specialist
Job Location:
Monthly Salary:
Posted:
20 May 2026 (30+ days ago)
Posted:
Application Deadline:
18 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for an Omnichannel Experience Specialist to ensure customers get a consistent and seamless experience across all channelsdigital call center branches and field services. This role focuses on channel governance standardization and improving how customers move between channels.
Key Responsibilities:
- Define and manage omnichannel standards and guidelines.
- Ensure consistent information tone and customer experience across all channels.
- Support channel integration efforts and cross-channel handoff design.
- Review customer-facing content across channels to avoid inconsistencies.
- Work with digital IT and operations teams to enhance channel strategy.
Requirements
Qualifications:
- Bachelors degree in Communications Marketing Business Strategy or related field.
- Experience in omnichannel management channel strategy or CX governance.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in content governance communication standards or channel optimization.
- Arabic language is mandatory but not required
To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more
