Oliver Wyman - Senior Analyst - Onsite Technical Support - Dubai

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries Oliver Wyman combines deep industry knowledge with specialized expertise in strategy operations risk management and organization transformation.

Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies (link removed)


The Opportunity:


The Senior Analyst Onsite Technical Support role will provide support to end users across multiple operating companies by installing and assisting with the operation of their workstations business applications and related equipment. May manage staff performance and quality of service provided.


Key Responsibilities:

Supports teams abilities and functions through positive customer relations.
Contributes to the improvement and enhancement of processes and procedures.
Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training periodicals and regular interaction with other team members.
Proactively seeks development opportunities and relevant training in addition to completing all mandatory training requirements.
Performs installation training maintenance troubleshooting and repair of all OpCo desktop hardware and software technology.
Assists in the setup and operation of audio visual hardware as required by end user.
Determines appropriate hardware and software based on corporate policy and end user requirements.
Responds to incidents within SLA or within a timely manner with appropriate level of urgency and follows up with customers on all issues.
Escalates incidents and questions to appropriate support groups.
Ensures all service feedback and updates are provided in a timely manner to all stakeholders.
Disconnects moves and reconnects desktop technology hardware for single user multiuser and office moves.
Supports events such as infrastructure changes software releases BCP etc.
May assist in administration and maintenance of nondesktop technology infrastructure components at the request of other service towers.
May assist in installation maintenance troubleshooting and repair of office telephony systems.
Uses corporate incident management system to record and track all support work.
Maintains accurate hardware and software records for corporate assets.
Performs time tracking tasks as required.
May assist with the procurement of hardware and software
Performs duties as assigned by management including but not limited to project execution and disaster recovery activities.


Skills & Experience Required:

Associates degree in a technology related discipline;OR a combination of work experience education and training equivalent to a twoyear college degree in a technology related discipline.
Minimum of five years related work experience.
Strong knowledge of company desktop operating systems and software.
Good general knowledge of standard computer hardware.
Superior customer service skills.
Ability to work within a team environment.
Ability to independently plan organize and prioritize ones own activities.
Ability to provide short term cover for manager during absence of regular line manager.
Ability to independently plan organize and prioritize a small teams activities.
Ability to express ideas clearly in both written and oral communications.
Good presentation skills.
Ability to train both business colleagues and technology colleagues.
Fluent in English.
A certification preferred.
Microsoft or other certifications desired (i.e. MSCDT MCP MCSE).
Ability to work in a typical office environment.
Ability to lift and move desktop and other related hardware.
Frequent local travel may be required depending on location.
Occasional distant travel may be required.
Occasional evening and weekend work may be required.


Why Oliver Wyman


Working as part of our global entrepreneurial company youll do meaningful work from day one. Were looking for individuals who challenge the norm and constantly strive to build something new for the firm and the world around us.

Theres no one size fits all. We hire exceptional people and help them thrive through a builtin support network flexible career paths and no artificial barriers to advancement.

At Oliver Wyman we do not unlawfully discriminate against anyone and we are particularly mindful of the requirements to prohibit discrimination based on nine protected characteristics namely: age disability gender reassignment race religion or belief sexual orientation sex marriage and civil partnership and pregnancy and maternity we want you to bring your authentic self and be someone who enjoys working within a diverse and talented team. Additionally we pay close attention to work/life balance and family life military status and personality types.