Manager IT Infrastructure and Network

• Accountability of Group wide IT service delivery and IT operations
• Managing and enhancing ITIL based Service Desk covering Incident, Problem and Change Management practices
• Establishing SLAs & OLAs, Workforce planning & management
• KPI planning, management, monitoring, enforcement and continuous improvement of deployed IT services
• Implementing and monitoring continuous data and systems backup, testing and recovery practices
• Undertaking overall accountability for the IT hardware and software inventories
• Overall accountability for all the IT Service Desk data and logs, covering SR, Incidents, Changes, CI’s, CMDB and inventories
• Managing the IT procurement processes for key Infrastructure projects and initiatives, covering SoW, RFP, tendering and implementation

Network, Security and Communication

• Technical designing, implementation and management of data centers, infrastructure, network & security, systems, servers, storage and cloud technologies
• Creating infrastructure, systems and server standards, policies and OLAs
• Responsible for major changes and releases, architecture improvements, network and data security and automation of IT infrastructure monitoring and management processes
• Maintaining and ensuring network and security infrastructure is aligned as per 5 years technology plan/roadmap.
• Performing network audit and analysis of existing networks to identify areas of improvement
• Managing and ensuring IT Disaster Recovery solutions are updated, tested and operated correctly during disasters thereby ensuring business continuity
• Owning and managing AMCs for all network, communication and security technologies

Servers, Systems & Storage

• Managing the capacity, storage planning and database performance
• Enforcing the Identity and Access Management policies and processes across the group
• Leading the design and implementation of servers, storage and systems across the group
• Owning and managing AMCs for all servers, storage and systems