Logistics Operations Manager

The Logistics Operations Manager is responsible for planning executing monitoring controlling and closing any assigned projects. They have an entrepreneurial mindset which allows them to think about a project beyond the basic skills needed to manage it (i.e. technical knowhow and knowledge of the tasks being assigned to keep the project moving forward). Monitors programs/projects from initiation through delivery and interfacing with internal customers or department personnel. Organizes project activities and interdepartmental meetings; ensures communication facilitates completion of the program/project on schedule. May assign and monitor work of technical personnel providing support and interpretation of instructions/objectives. 

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Identify customer pain points perform gap analysis and recommend value add operational improvements and cost savings projects
• Serve as the first point of contact to support customer queries/problems for daily operations
• Gather requirements deliverables and timeframes from stakeholders
• Activity and resource planning (i.e. define project scope/objective and identify available resources)
• Create a clear and concise approach to execute the project and monitor its progress
• Organize and motivate the project team
• Set realistic deadlines and communicate them to the team consistently
• Analyze and manage project risk throughout the duration of the project 
• Communicate key milestones to the project to all key stakeholders
• Lead project calls discussing progress challenges and ultimately facilitate decisionmaking
• Collaborate with other project managers/acting project managers to build consistency in all processes 
• Conduct postimplementation reviews (i.e. evaluate performance against defined project goals) and report back to Director Program Management
• Ensure all projects follow the proper project management life cycle and include proper documentation (e.g. project charters project documentation for public consumption technical documentation enduser documentation document storage and controls)
• Manage multiple large scale projects at once
• Stay up to date with the latest trends and advancements in project management including emerging tools techniques and best practices and proactively apply new knowledge to improve processes

Qualifications :

• Bachelors degree with a specialization in Supply Chain related field or equivalent experience
• 5 years logistics supply chain large scale warehouse operations and projects or related experience 
• 3 years experience in operations management or project management
• 3 years experience in owning stakeholder management and facilitation
• Strong knowledge of large scale warehouse operations
• Industry certifications such as Kaizen Lean Six Sigma Supply Chain PMP  is preferred
• Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results 
• Risk sensitive recognizes when problems arise or are likely to arise 
• Critical thinking using logic data & qualitative reasoning
• Strong facilitation skills
• Ability to perform independently and achieve success in unstructured and rapidly evolving environments
• Ability to develop evaluate recommend and present best options
• Ability to understand financials and develop budgets
• Travel less than 10

Additional Information :

Expeditors offers competitive benefits to all fulltime employees including:

• Paid vacation
• Holidays 
• Flexible Days 
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Paid Parental Leave (additional eligibility criteria)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time 40 hours per week) Monday through Friday 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime