KERING EYEWEAR Operations and Supply Chain Specialist
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Job Summary
Summary
About usKering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses) developing a unique ensemble of powerful brands. We design develop manufacture and market to customers and consumers the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise we empower our brands to go beyond their limits in this high potential business category supporting their capacity to lead and innovate in Eyewear to realize their artistic and financial potential in the most imaginative and sustainable manner.
Job Description
Your opportunity
We are currently seeking an Operations & Supply Chain Specialist as part of our dynamic team in our subsidiary in Dubai. You will be responsible for managing the order to payment flow of the allocated customer portfolio in a timely and accurate fashion working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies.
How you will contribute
- Managing customer master data ensuring timely maintenance accuracy completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with the planning team logistics transportation companies and customer whilst acting as first point of contact in the event of any query/issue
- Managing back-orders ensuring the maintenance of a clean portfolio
- Managing goods returns in compliance with agreed trade terms
- Supporting sales in case of commercial logistics product claims from the customer
- Supporting sales events such as Buying Days brands/product presentations customers onsite trainings customers visits etc. through active participation in both organizational preparation and execution
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures processes and systems
- Participating to ad hoc sales-related activities and/or projects
Who you are
- 3 years of experience in similar roles in a fast-paced environment.
- Previous experience in a B2B customer service environment
- Has knowledge about international logistics supply chain customs processes
- Experience with ERP systems is essential; knowledge of SAP is highly recommended
- Perfect level of English Arabic language will be considered a plus
- Proficient in MS Office (Excel Power Point Word)
- Team player Customer-oriented Problem solving
Why work with us
This is an excellent opportunity to join the Kering adventure in a moment of extraordinary growth and become part of a thriving team in a global Luxury group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Job Type
RegularStart Date
Schedule
Full timeOrganization
Kering Eyewear Middle East FZ-LLCRequired Experience:
IC
Key Skills
- Procurement
- Lawson
- SAP
- Supply Chain Experience
- SAP APO
- SAP Supply Chain Management
- Production Planning
- SAP ERP
- ERP Systems
- Logistics
- Manufacturing
- MRP
About Company
As a world-class Luxury group, Kering promotes a modern and sustainable luxury at the service of creation that translates into unique and authentic experiences.
