IT Manager (IT Support SAP Salesforce CRM Microsoft 365 AWS) – Dubai, UAE

Reference Number: 079-2505KV

Job Description:

Our client a global provider of industrial solutions is seeking an IT Manager to support and maintain the organisation’s technology environment including hardware software enterprise applications networks and internally developed platforms. The successful candidate will be responsible for day-to-day IT administration end-user support Microsoft 365 administration SAP Business One (SAP B1) support Salesforce CRM administration and coordination with external vendors and implementation partners to ensure stable and efficient business operations.

Responsibilities:

• Provide first-line support for laptops desktops switches routers peripheral devices and network infrastructure.
• Coordinate procurement repairs and maintenance activities with approved IT vendors and service providers.
• Install configure and maintain end-user software applications while managing software licence tracking and renewals.
• Administer and support the Microsoft 365 environment including user accounts licences mailboxes SharePoint OneDrive permissions and distribution groups.
• Monitor enterprise antivirus solutions email firewall configurations and endpoint security systems.
• Administer the organisation’s PABX telephone system including user setup extensions and troubleshooting.
• Monitor daily backup jobs verify successful completion and escalate failures or anomalies for resolution.
• Maintain wireless access points and coordinate with networking vendors regarding connectivity or coverage issues.
• Support SAP Business One (SAP B1) operations including issue logging first-line support and coordination with implementation partners.
• Assist with support and administration of the Produmex Warehouse Management System (WMS).
• Provide Salesforce CRM administration support including user setup permissions page layouts and issue tracking.
• Monitor integrations between Salesforce and other business systems and escalate failures where required.
• Provide administrative support for internally developed applications including user management and configuration updates.
• Monitor cloud hosting environments such as AWS and report usage or cost anomalies to management.
• Coordinate with internal and external development teams regarding system enhancements testing and issue resolution.
• Maintain accurate IT asset registers software licence records and vendor tracking documentation.
• Provide technical support and guidance to end-users while ensuring a high level of customer service.
• Assist management in evaluating new technologies software solutions and process improvement initiatives.

Requirements: Qualification and Skill

• Bachelor’s Degree or Diploma in Information Technology Computer Science or a related field.
• 1–3 years of IT support or IT administration experience within a corporate or mid-sized organisation.
• Working knowledge of Microsoft 365 administration endpoint support and basic networking.
• Experience or exposure to SAP Business One (SAP B1) support or administration is preferred.
• Familiarity with Salesforce CRM administration is advantageous.
• Awareness of cloud platforms such as AWS is beneficial.
• Strong troubleshooting communication and organisational skills.
• Ability to coordinate with vendors implementation partners and cross-functional teams.
• Service-oriented mindset with strong attention to detail and ownership.

Please visit for more exciting opportunities.

Kerrin van Schalkwyk

Executive Talent Consultant

CA Mining

CA Mining will respond to short-listed candidates only. If you have not had any response in two weeks please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Required Skills:

IT administration End-user support Microsoft 365 administration SAP Business One Salesforce CRM administration Vendor coordination Hardware support Software licence tracking Network infrastructure support Antivirus solution monitoring Email firewall configuration Endpoint security systems PABX telephone system administration Backup monitoring Wireless access point maintenance Produmex Warehouse Management System Cloud hosting (AWS) Internal application administration System enhancements testing IT asset register maintenance Software licence record keeping Technical support Troubleshooting Communication Organisational skills Cross-functional coordination Service-oriented mindset Attention to detail Ownership