IBM web Methods – Senior Integration Engineer

Key Responsibilities:

Production Support & Incident Management:

• Serve as the primary escalation point for all IBM webMethods production incidents ensuring timely triage root cause analysis and resolution.
• Monitor integration flows services and messaging channels across IS API Gateway and UM environments for faults failures and performance degradation.
• Manage and resolve P1/P2 critical incidents within defined SLAs coordinating with internal teams and vendors as required.
• Perform log analysis thread dump analysis and diagnostic investigations to identify and remediate integration failures.
• Maintain incident problem and change records in ITSM tools (e.g. ServiceNow Jira) with thorough documentation and closure reports.
• Conduct post-incident reviews and implement preventive measures to reduce recurrence.

Platform Administration:

• Administer and maintain IBM webMethods Integration Server (IS) API Gateway Universal Messaging (UM) and related platform components across all environments (Dev QA UAT Production).
• Manage server configurations package deployments user access controls security policies and SSL/TLS certificates.
• Perform capacity planning performance tuning and resource optimisation across the webMethods platform.
• Coordinate and execute platform upgrades patch applications and hotfix deployments with minimal service disruption.
• Manage API Gateway configurations including policy enforcement rate limiting OAuth2/JWT setup and developer portal administration.
• Configure and maintain Universal Messaging channels queues topics durable subscriptions and cluster settings.
• Ensure platform high availability through clustering failover configuration and disaster recovery planning and testing.

Monitoring & Observability:

• Design and maintain end-to-end monitoring dashboards and alerting frameworks for integration services APIs and messaging infrastructure.
• Utilise monitoring tools such as webMethods Optimize ELK Stack Splunk or equivalent to track service health throughput latency and error rates.
• Define and manage key operational metrics SLA thresholds and automated alerting rules.
• Conduct proactive health checks and scheduled reviews of platform components to identify potential issues before they impact production.
• Analyse trends in platform performance data and provide recommendations for optimisation and capacity planning.

Documentation & Knowledge Management:

• Develop and maintain comprehensive technical documentation including runbooks standard operating procedures (SOPs) architecture diagrams and integration design documents.
• Document incident resolutions known errors and workarounds in a centralised knowledge base to enable faster future resolution.
• Maintain up-to-date API catalogues data flow diagrams and interface inventories for all active integrations.
• Produce regular operational reports covering platform health incident trends SLA adherence and change activity for stakeholders and management.
• Ensure all change records deployment guides and rollback procedures are documented and reviewed prior to implementation.

Integration Development & Enhancement:

• Design and develop integration flows services and adapters on IBM webMethods IS to support new business requirements and enhancements.
• Build and expose REST SOAP and GraphQL web services ensuring adherence to enterprise API standards and security policies.
• Review and guide the development work of junior and mid-level integration developers providing technical mentorship and code review.
• Support CI/CD pipeline integration for automated testing packaging and deployment of webMethods services across environments.
• Contribute to continuous improvement of integration frameworks reusable components and delivery standards.

Required Skills & Qualifications:

• 1012 years of hands-on experience with the IBM webMethods platform spanning development support and administration.
• Deep expertise in IBM webMethods Integration Server (IS) API Gateway and Universal Messaging (UM) across multi-environment enterprise setups.
• Proven experience in production support incident management and SLA-driven operations for integration platforms.
• Strong understanding of REST SOAP and GraphQL web services and experience troubleshooting service failures across protocols.
• Expertise in platform administration tasks including server configuration package management user access clustering and disaster recovery.
• Experience with ITSM tools (ServiceNow Jira or equivalent) for incident problem and change management.
• Proficiency in log analysis diagnostic tooling and performance investigation techniques for webMethods environments.
• Experience designing and maintaining monitoring dashboards and alerting frameworks using tools such as Splunk ELK or webMethods Optimize.
• Strong technical documentation skills capable of producing runbooks SOPs architecture documents and operational reports.
• Experience working in agile or hybrid delivery environments collaborating with cross-functional and cross-organisational teams.
• Ability to manage multiple priorities incidents and stakeholder communications simultaneously and under pressure.