Head of Public Facilities and Services Department

Job Title: Head of Public Facilities and Services Department
Department: Public Facilities and Services
Reporting To: Director Institutional Empowerment Office

Responsible for leading and overseeing facilities management and public services across all academy locations. The role ensures effective maintenance operations contract management corporate health & safety compliance and uninterrupted service delivery in line with approved policies procedures and business continuity plans. The position supervises facilities classrooms archiving cleaning security hospitality and related service contracts.

• Develop departmental goals operational plans KPIs and monitor performance against targets.

• Lead and guide the team to enhance service quality efficiency and effectiveness.

• Prepare and monitor the annual departmental budget in coordination with management.

• Oversee recruitment recommendations promotions training needs and performance evaluations.

• Conduct regular team meetings and prepare periodic performance and activity reports.

• Ensure documentation and compliance with all approved policies procedures and systems.

• Supervise maintenance operations and coordinate service providers in line with business continuity plans.

• Oversee facilities management including classrooms and academy infrastructure.

• Ensure delivery of cleaning hospitality archiving protection and security services.

• Monitor contracts and agreements with suppliers government entities and external partners.

• Establish supplier evaluation standards and oversee vendor selection processes.

• Support negotiations with service providers to secure optimal commercial terms.

• Ensure smooth coordination of administrative services correspondence visas and residency matters.

• Develop and oversee corporate health and safety policies and ensure compliance with local regulations and best practices.

• Supervise implementation of occupational health and safety standards across academy facilities.

• Develop and implement business continuity plans to ensure operational resilience during emergencies.

• Bachelors degree in Business Administration Civil Engineering or related field.

• 68 years of experience in facilities management public services or a related field.

Behavioral:

• Results-driven mindset

• Team engagement and collaboration

• Continuous improvement focus

• Digital literacy and data utilization

Technical:

• Facilities and maintenance management

• Contract management

• Occupational health and safety principles

• Program and project oversight

• Public services administration

Leadership:

• Strategic thinking and future orientation

• Change leadership

• Effective planning and decision-making

• Inspiring and motivating teams

• Promoting a culture of respect and accountability