Groups Conference Events Executive

As Groups, Conference & Events Executive, you will maximise revenue opportunities in the areas of conferences, events and group reservations by driving sales leads and increasing conversions. The Groups, Conference & Events Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups, Conference & Events Executive will perform the following tasks to the highest standards:

• Responsible for planning and managing all events
• Receive and convert incoming enquiries to achieve targets and maximize revenue
• Seek opportunities to increase sales and conversions within the Team
• Manage an events schedule to maximise yield
• Focus on a consistently executed up-selling approach
• Be aware of trends and propose ideas to build the range and quality of Catering & Events, consistently wowing our guests with creative and innovative ideas
• Build strong relationships with customers and to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events to full satisfaction of client
• Maintain exceptional levels of guest service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Participate in hotel promotional activities