Field Support Engineer technical and operational on-site support (UAE & French Nationals Only)
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Job Summary
Title :Field Support Engineer: technical and operational on-site support (UAE & French Nationals Only)
Location: Abu Dhabi
Job Objective :
The Technical Assistant is part of Falcon Eye on-site operational support team
and supports customers daily operations and maintenance on MINDS Falcon
Eye system activities. He/she is also the local point of contact for UAE AF
regarding IMINT subjects and is located full-time at customers premises.
Roles & Responsibilities:
- Technical and operational on-site support to the UAE AF
- Point of contact for UAE AF regarding IMINT
- TSIX representative towards UAE AF IAC team and globally DISA for MINDS related subjects (SLA enhancements MINDS roadmap)
- Support to UAE AF IAC on the job training
- Support to IAC and globally DISA proposal definition
- Preparation and coordination of on-site interventions
- Contribution to the promotion of MINDS among UAE by
- supporting factory teams
- performing demo when requested
- contributing to dedicated meetings with customer
- on-call duties on request to support customer
Work Experience Requirements:
- IT support
- Previous experience operating/supporting operations on
- MINDS/SAIM system is a plus
- AI competencies is a plus
- Work in international environment
- Imagery knowledge
Qualification Certification & Educational Requirements:
Master degree in computer science or GIS or remote sensing or related
field
Preferred Skills:
- Good communication skills (internal & external with customer)
- Proficiency in English and French (Arabic is a plus)
- High level of autonomy
- Problem solving mindset
- Troubleshooting
- Reporting efficiency
- Adaptability
HSE Responsibilities:
- Ensure both your own safety and the safety of others at all times.
- Maintain an active role in achieving the objectives and adhering to the HSE Thales Policy
- Comply with local HSE laws and legislation.
- To use safety equipment (including PPE) as required and intended.
- Lead by example and actively encourage departments to look at ways to conserve water & energy minimize the generation of waste and encourage recycling.
- Everyone within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of this circumstance such conditions must be reported immediately to their line manager and the HSE department.
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At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
In all critical environments - air, land, sea, space and cyberspace - decision-makers, operators, crews and members of our armed services and security forces are faced with millions of important decisions every day. It is in supporting these people that Thales in the United States ha ... View more
