Field Service Engineer

Job Summary:

To provide quality professional and profitable after-sales support to the Emerson customer base in Middle East & Africa for all Emerson Pressure Management products

In This Role Your Responsibilities Will Be:

• Perform routine service maintenance tasks in accordance with customer requirements and as advised by designated service lead.
• Calibration testing troubleshooting and diagnostics of Pressure Management Products. Strong Technical skills in assembly testing trouble shooting in pressure relief and regulator products
• Perform system start-up and commissioning services on various Pressure Management Products as required.
• Assembly of new equipment or repaired equipment when requested to do so.
• Be an authority of any changes as business evolves and assist with implementation as necessary for process improvements.
• Conduct Customer Service training and take ownership for customer co-ordination.
• Complete documentation of repair / testing / assembly activities - cause of failure actions taken parts used labor hours etc.
• Diligently complete timesheets site visit reports and all other documentation in a timely manner and in line with Emerson internal procedures.
• Support Repair centers when requested to do so.
• Proactively identify Service / Product opportunities and assist the sales pursuit
• Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices
• Adherence to all safety quality company rules and regulations.
• Participation and involvement in Safety Quality and Activities Committees where requested.
• Perform any other tasks as and when assigned by the designated local service lead or by any member of the MEA service management team.

Who you are

• Customer Focus: Understands and anticipates customer needs to ensure high happiness.
• Solution Oriented: You naturally look for practical ways to overcome challenges
• Strong field service background and proven experience with Pressure Relief Valves Pressure Regulators or associated equipment
• Prepared to work out of office hours to complete the task in hand when requested to do so.
• Willing to travel extensively within MEA when requested to do so.
• Able to self-manage and make experienced-based decisions on the job
• Excellent Communications Documentation and Service Report generation
• Excellent personal discipline

For this Role You Will Need:

• Qualified in Engineering field (Instrumentation / Mechanical Preferred) and or Relevant experience and knowledge
• 5-10 years of experience in reputed valve industry

Preferred Qualifications that Set You Apart:

• Experience in Valves Field Service and working with industrial customers and EPCs
• Knowledge of analyzing evaluating diagnosing and resolving equipment and process related problems are strongly preferred.
• The successful candidate will have excellent communication interpersonal and customer relations skills.

Our Culture & Commitment to You!

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide medical insurance plans Employee Assistance Program tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

Our training programs and initiatives focus on end-to end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.