Executive Housekeeper

• Overseeing the entire housekeeping team, including hiring, training, scheduling, and performance evaluations. Providing guidance, support, and leadership to ensure efficient operations.
• Developing and implementing cleaning schedules, protocols, and standards to maintain high levels of cleanliness and hygiene throughout the property. Ensuring compliance with established procedures.
• Managing inventory levels of cleaning supplies, linens, and equipment. Ordering supplies as needed while adhering to budgetary constraints.
• Conducting regular inspections to ensure that rooms, public areas, and facilities meet established cleanliness and presentation standards. Addressing any deficiencies promptly.
• Collaborating with other departments to ensure a seamless guest experience. Handling guest inquiries, complaints, or requests related to housekeeping services promptly and professionally.
• Implementing training programs for housekeeping colleagues to ensure they are equipped with the necessary skills and knowledge. Providing ongoing coaching to maintain high performance standards.
• Upholding safety and sanitation standards in accordance with regulations and industry best practices. Implementing and enforcing safety protocols among the housekeeping team.
• Contributing to budget planning by providing insights and recommendations related to housekeeping operations. Monitoring expenses and managing costs effectively.
• Maintaining accurate records, reports, and documentation related to housekeeping activities, including inventory, cleaning schedules, and colleague performance.
• Identifying areas for improvement within the housekeeping department and implementing strategies to enhance efficiency, productivity, and guest satisfaction.
  

Qualifications

• Proven ability to successfully lead, train and motivate colleagues is essential
• Luxury Hotel Brand experience preferred
• Previous management experience in Housekeeping is a must
• Previous exposure to Front Office/Rooms Division an asset
• Expertise in Interior Design and aesthetics in a Luxury Brand environment
• Excellent analytical, problem-solving, and decision-making skills.
• Detail-oriented and capable of managing multiple projects and priorities.