Employee Relation Officer

SUMMARY OF FUNCTIONS
The Coordinator HR Operations supports the daily operations of the Human
Resources Department by assisting with employee relations activities ensuring the
timely processing of HR transactions and maintaining accurate records. The role
serves as a key contact for employee inquiries assists in processing payroll-related
data supports employee services and helps ensure compliance with HR policies and
procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES
* Act as the first point of contact for general HR inquiries providing accurate
information and directing employees to appropriate resources.
* Support the implementation of employee relations processes by helping
document concerns routing issues for resolution and tracking outcomes.
* Maintain records of employee requests and escalate complex matters to senior
HR staff as needed.
* Assist in the collection verification and entry of payroll data and nonrecurring transactions (e.g. bonuses allowances).
* Ensure accurate tracking of attendance leaves and time-off data and update
related systems accordingly.
* Maintain and update employee records in HR databases and filing systems in
accordance with policy.
* Coordinate the submission and follow-up of employee service requests such
as extended leaves salary advances and benefits claims.
* Provide administrative support for the health insurance process including
tracking issues and coordinating with the insurance provider.
* Assist in the planning and execution of employee engagement activities and
well-being programs.
* Coordinate offboarding logistics including issuing standard documentation
and assisting with exit interviews.
* Generate standard HR reports and summaries for internal use and escalate
insights to management when required.
* Help prepare communication materials such as HR announcements email
notices and updates to the HR portal.
* Support the implementation of updated HR processes and help ensure
compliance with relevant procedures.
* Assist in gathering documentation or data for policy benchmarking audits or
vendor reviews.
* Perform other administrative duties as assigned by the Manager HR
Operations.

QUALIFICATIONS & EXPERIENCE
* Bachelor’s degree in Human Resources Business Administration or a related
field.
* Minimum of 2–3 years of relevant experience in HR operations or employee services.
KNOWLEDGE & SKILLS
* Strong communication skills in English (written and spoken); Arabic is a plus.
* Familiarity with UAE labor law and basic HR policies.
* Working knowledge of HR systems; experience with ERP systems (e.g. SAP
ORACLE) is desirable.
* Proficient in Microsoft Office applications especially Excel.