Data Center Manager, Data Center Operations (DCO), AWS

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management strong technical understanding and the drive to take AWS Data Center Operations to the next level.

You have experience creating and devising strategies mentoring people at all levels sponsoring projects and proposing technical solutions. You will manage teams in hardware and network diagnostics followed by physical repair and participate in an on-call rotation. You are willing to work autonomously and manage your teams effectively. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being addition to strong knowledge in data centers hardware and network repair you will create documentation innovate solutions participate in site-level project work and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.


Key job responsibilities
SAFETY
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.

DATA CENTER OPERATIONS (DCO)

You will guide a team of technical professionals to support this work as well as frequent engagement in the following activities:

- Prioritize and assign trouble tickets to Data center technicians and operators
- Routinely review ticket queues for large events and act accordingly
- Educate train and guide Data Center Operations Technicians in best practices relating to resolving service owner issues
- Manage and deliver mid-size projects
- Recommend write and oversee policies and procedures to meet industry best practices and the required Service Level Agreement (SLA)
- Manage a diverse team of Data Center Technicians with varying skills
- Maintain the on-call schedule and coordinate absence and vacations ensuring 24/7 operations
- Participate in on-call rotation for emergency calls
- Write and deliver performance reviews for staff


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 9 years of Information Technology (IT) experience or Bachelors degree in computer science engineering mathematics or equivalent
- Experience in Business English skills both verbal and written
- 5 years of direct people management experience

- Experience with Information Technology (IT) infrastructure domains such as compute server platforms storage server platforms server components network devices cabling best practices and IT service delivery principles and best practices
- Bachelors degree in IT related field relevant certifications or equivalent professional experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.