Customer Support Officer – Entry Level (UAE Nationals)
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Job Summary
General Overview:
We are hiring motivated and proactive UAE Nationals for entry-level Customer Support roles. This opportunity is ideal for high school graduates and diploma holders who are eager to start or grow their careers in a professional corporate environment and are available to join immediately.
As a Customer Support Officer you will be responsible for handling customer inquiries providing timely support managing documentation and ensuring a smooth and positive customer experience.
Key Responsibilities:
- Handle customer inquiries via phone email or other channels promptly and professionally.
- Provide accurate information and resolve basic service-related issues.
- Maintain and update customer records and documentation.
- Coordinate with internal teams to ensure timely follow-ups and issue resolution.
- Support service processes while adhering to company policies and standards.
- Ensure high customer satisfaction through clear communication and problem-solving.
- Manage multiple tasks while maintaining strong attention to detail.
- Adapt to evolving customer service procedures and workflows.
Requirements:
- UAEN with a Family Book
- High School or Diploma qualification
- 12 years of experience in customer service operations or administration (preferred)
- Strong communication skills in Arabic and English
- Proficient in computer use and Windows-based applications
- Organized detail-oriented and able to work in a fast-paced environment
- Available to join immediately
Company Industry
IT Services and IT Consulting
