Customer Service Officer
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Job Summary
Company: IIQAF Group
Location: Dubai UAE
Industry: Healthcare / Hospital
Salary: AED 7500 AED 8500 per month
Job Type: Full-Time
Job Overview
IIQAF Group is seeking a professional and customer-focused Customer Service Officer in Dubai to provide exceptional support to patients visitors and healthcare clients. The ideal candidate will have experience in customer service patient relations appointment coordination healthcare administration front office operations and complaint resolution.
Key Responsibilities
- Deliver outstanding customer service and patient support in a healthcare environment
- Handle patient inquiries appointments registrations and service requests
- Assist patients with hospital procedures documentation and healthcare services
- Coordinate with doctors nurses and administrative departments
- Manage incoming calls emails and front desk communications
- Resolve customer concerns and complaints professionally and efficiently
- Maintain accurate patient records and service documentation
- Ensure compliance with hospital policies and patient confidentiality standards
- Support billing insurance verification and appointment scheduling processes
- Promote a positive patient experience and high service standards
Requirements
- Bachelors degree or diploma in Business Administration Healthcare Administration Customer Service or related field
- Experience in hospitals clinics medical centers or healthcare facilities preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict-resolution abilities
- Proficiency in Microsoft Office and healthcare management systems
- Ability to work in a fast-paced healthcare environment
- Knowledge of patient service standards and healthcare administration
- UAE healthcare experience preferred
