Customer Journey Specialist
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Job Summary
- Create and update customer journey maps service blueprints and future-state designs.
- Lead workshops to identify customer needs and co-design solutions.
- Develop service and process design specifications for new experiences.
- Work with digital teams to support UI/UX design and ensure feasibility.
- Use insights from research and VoC data to guide journey improvements.
- Bachelors degree in Service Design UX/UI HCI Business or related field.
- Experience in service design journey mapping or UX roles.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in design tools such as Figma Sketch or Adobe XD.
- Knowledge of CX standards (ICXS IDCXS) is preferred.
- Arabic language is mandatory but not required
Required Skills:
Qualifications: Bachelors degree in Service Design UX/UI HCI Business or related field. Experience in service design journey mapping or UX roles. 2-7 years of experience (depends on educational attainment) Strong skills in design tools such as Figma Sketch or Adobe XD. Knowledge of CX standards (ICXS IDCXS) is preferred. Arabic language is mandatory but not required To view other vacancies we have please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl please do call our office ator drop us a message on our website.
Company Industry
IT Services and IT Consulting
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Black Pearl is a progressive, dynamic and well structured HR solution provider that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East. Like a ... View more
