Care Counselor
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Monthly Salary:
Posted:
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Job Summary
Closing date:
Number of positions: 1
Recruiter name:Fatma Alharthi
Reference number: 67583
Workplace Type:
Mediclinic City Hospital Dubai United Arab Emirates
The Care Counsellor is responsible for supporting high-risk and non-compliant patients with chronic conditions by facilitating their proactive engagement in the Care Gaps Program. The role involves initiating patient onboarding guiding them through their care journey promoting treatment adherence and addressing clinical gaps. Through coordinated compassionate and patient-centered communication the coordinator ensures enhanced health outcomes risk mitigation and improved patient experience in alignment with organizational standards and regulatory requirements.
Take active responsibility to initiate patient onboarding and guides patient through the program with clinical support clear communication and planned coordination.
Ensure patient safety by identifying preventing and managing risks in accordance with appropriate MCME risk policies procedures and relevant legislation
To take active responsibility for positive patient experiences by creating a conducive environment as guided by nursing leadership
To provide accurate and comprehensive records of all communication and education given to the patient according to company standards and legal requirements
To utilize all required resources effectively and efficiently according to company guidelines.
Bachelors degree or Diploma in Nursing or a related clinical field
23 years experience in chronic disease coordination care navigation or clinical administration.
Background as a nurse clinic coordinator case manager or similar clinical-facing role.
Experience working with Electronic Health Records (EHR) systems; Trak Care knowledge is a strong plus.
- Verbal and written communication skills in English (Arabic will be an advantage)
- Communication and Interpersonal Skills
- Computer Literacy (Microsoft Office)
- Administrative and financial skills
- Client experience expertise and skills within healthcare
- Ability to communicate effectively and professionally with clients / patients and colleagues
- Proficiency in an electronic medical record system
- Computer and IT security literacy
- Cyber security
All applicants will be considered with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us apply now and become a part of the Mediclinic Middle East Family
Key Skills
- Cobol
- Council
- Creative Production
- ABAP
- Insurance Paralegal
- Light Vehicle Driving
About Company
Mediclinic is focused on providing acute-care, specialist-orientated, multi-disciplinary healthcare services. The Group takes a sustainable, long-term approach to business, putting patients at the heart of its operations and consistently delivering high-quality healthcare services.
