Call Center Supervisor
Job Location:
Monthly Salary:
Posted on:
2 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are seeking an experienced Call Center Supervisor to join our team in UAE.
Requirements:
- Native Arabic speaker
- Excellent English communication skills
- Minimum 35 years of experience in a Call Center Supervisor role
- Proven experience managing and leading call center teams
- Strong customer service and complaint-handling skills
- Ability to monitor KPIs and team performance
- Strong reporting coaching and problem-solving abilities
- Proficient in Microsoft Office and call center systems
Key Responsibilities:
- Supervise and support call center agents
- Monitor daily operations and service quality
- Handle escalated customer inquiries and complaints
- Conduct team coaching and performance reviews
- Prepare operational reports and performance analysis
- Ensure achievement of departmental KPIs and targets
About Company
Who we are Founded in 1983, Al Sahraa Group has grown into one of the UAE’s largest and leading companies in road transportation field with its big fleet and abilities being the official carrier for several important government entities in UAE. As a group of national companies, Al Sa ... View more
