Call Center Supervisor

We are seeking an experienced Call Center Supervisor to join our team in UAE.

Requirements:

• Native Arabic speaker
• Excellent English communication skills
• Minimum 35 years of experience in a Call Center Supervisor role
• Proven experience managing and leading call center teams
• Strong customer service and complaint-handling skills
• Ability to monitor KPIs and team performance
• Strong reporting coaching and problem-solving abilities
• Proficient in Microsoft Office and call center systems

Key Responsibilities:

• Supervise and support call center agents
• Monitor daily operations and service quality
• Handle escalated customer inquiries and complaints
• Conduct team coaching and performance reviews
• Prepare operational reports and performance analysis
• Ensure achievement of departmental KPIs and targets