Business Development Representative – Middle East & Africa (MEA)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a dynamic self-motivated Business Development Representative (BDR) to join our high-performing MEA team. You will play a pivotal role in driving pipeline growth by identifying and qualifying sales opportunities within the Middle East and Africa region engaging C-level stakeholders and aligning Genesys solutions to customer challenges.

Key Responsibilities

• Identify and engage potential customers via outbound prospecting and follow-up on inbound leads
• Collaborate closely with the regional Account Executives to develop and execute account-based engagement strategies
• Use tools like Salesforce Salesloft 6sense Lusha and LinkedIn Sales Navigator to research and target ideal customer profiles
• Generate high-quality meetings and qualified pipeline across key industries including banking insurance telecom and government
• Maintain accurate activity records pipeline development and opportunity handoffs in Salesforce
• Stay current on Genesys solutions and industry trends relevant to customer needs in MEA

Requirements

• 13 years of experience in a BDR SDR or sales-related role preferably in SaaS or technology but we are open to experience in other industries as well
• Fluency in English; Arabic and/or French is a strong advantage
• Strong understanding of the MEA market and cultural dynamics
• Comfortable engaging with senior stakeholders and navigating complex organizations
• Self-starter with a growth mindset and strong communication skills
• Experience with enterprise sales tools (Salesforce 6sense Salesloft etc.) is a plus

What We Offer

• Competitive compensation with performance-based incentives
• Career development and growth opportunities in a global organization
• A collaborative diverse and inclusive work environment
• The chance to shape customer experience across some of the largest and most innovative companies in MEA

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic personalized experience at scale. As the trusted platform that is born in the cloud Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time while driving stronger workforce engagement efficiency and operational improvements. Visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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