Customer Success Analyst

1. Performance Analytics & Reporting

• Develop and maintain dashboards tracking key success metrics including Account Management & SIP pipeline health training completion and impact account plan quality and completion and sales execution consistency.
• Prepare weekly and monthly performance reports for the Area Head of Customer Success and Area Sales Leadership Team.
• Monitor sales tool adoption rates and flag gaps or inconsistencies for remediation.

2. Sales Coverage & Execution Support

• Support the Sales Coverage Process by tracking coverage plan execution and adherence across the area.
• Maintain and update SFDC records ensuring data integrity and hygiene across the area in line with regional and global standards.
• Assist in the administration of SIP (Sales Incentive Plans) and flag discrepancies for review.
• Support CSB reporting processes as required.

3. Operational & Process Support

• Coordinate and support ad hoc pilots system roll-outs and gembas as directed by the Area Head of Customer Success.
• Assist in maintaining local data hygiene to ensure compliance with regional and global standards.

Education

• Bachelors degree in Business Administration Economics Data Analytics or a related field.

Experience

• 5 years of experience in a sales operations customer success business analysis or reporting role.
• Experience working with CRM systems particularly Salesforce (SFDC).
• Exposure to sales processes coverage models or customer success frameworks is preferred.

Technical Skills

• Proficiency in Microsoft Excel PowerPoint and data visualization tools (e.g. Power BI).
• Ability to extract manipulate and interpret large datasets to generate meaningful business insights.
• Familiarity with SFDC reporting modules and data hygiene best practices.

Core Competencies

• Analytical mindset with attention to detail
• Strong Sales Process understanding
• Data storytelling and visualization
• SFDC and CRM proficiency
• Sales Coverage & Execution knowledge
• Cross-functional collaboration
  

Behavioral Competencies

• Proactivity suggests solutions and process improvements
• Stakeholder management skills
• Team player across functions and geographies
• Problem-solving mindset
• Ability to influence without formal authority
• Strong communication skills

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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