Implementation Manager Associate

Lead EMEA Treasury Services onboarding implementations end-to-end delivering excellent client outcomes and faster revenue realisation.

As an Implementation Manager - Associate in the Global Corporate Bank EMEA onboarding team you will lead end-to-end implementations for Treasury Services (TS) clients across EMEA. You will join our Middle East Hub team located in Dubai to handle our growing Middle East client base partnering closely with local Sales to deliver high-quality client experiences and support timely revenue realization.

Job responsibilities

• Manage end-to-end onboarding and implementation of core cash management business for TS clients from kick-off scoping documentation and service setup through testing go-live and transition to Client Services.
• Implement cash management solutions of varying size and complexity for corporate clients across EMEA HQ and subsidiary banking.
• Project manage multiple implementations concurrently acting as the central point of contact for internal stakeholders and external clients.
• Partner closely with Sales Product Client Service Operations and other internal teams to ensure successful delivery and a high-quality client experience.
• Develop agreed project plans for each deal using the teams implementation methodology and guide clients on their tasks and responsibilities within the plan.
• Host and attend regular client meetings and calls to review progress against the project plan and timelines.
• Coordinate internal and external parties to deliver solutions within minimum timeframes and agreed target dates.
• Provide accurate and timely implementation status updates escalating issues that impact client experience or put delivery dates at risk.
• Support team colleagues as required to ensure consistent delivery and client coverage.
• Identify and communicate process gaps and improvement opportunities and take ownership of initiatives to drive implementation process improvements.
• Adhere to all JP Morgan Chase department policies and procedures and complete required meetings and training to maintain development and product knowledge.

Required qualifications capabilities and skills

• Experience working with Corporate and/or Financial Institutions clients with strong client servicing skills.
• Strong verbal written and interpersonal communication skills.
• Project management skills and experience.
• Excellent time management and prioritization skills in a high-pressure competing-priority environment.
• Ability to work independently with a self-sufficient approach to delivery.
• Ability to work effectively in a small team and provide support to colleagues.
• Effective issue resolution and escalation skills with focus on protecting client experience and delivery timelines.

Preferred qualifications capabilities and skills

• Experience working with Treasury Services products.
• Arabic language (spoken and written).