Live Chat Agent – Travel & Hospitality
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Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Live Chat Agent Travel & Hospitality $2000$3000 USD/month Fully Remote
Location: Fully remote you can be based anywhere in the world
Hours: Shift-based morning and evening shifts to cover global traveller time zones
Salary: $2000$3000 USD/month
Contract: Full-time permanent
About the company
Remote World is partnering with a UK-based travel booking platform to hire for this role. They handle over a million bookings a year across flights hotels and packages and when travel plans change (and they always do) their support team is the difference between a loyal customer and a lost one.
The role
Youll assist travellers via live chat and email with booking changes cancellations refund requests and urgent travel issues. Travel support is fast-paced and unpredictable no two days are the same and youll need to stay calm when customers are stressed.
What youll do
- Handle inbound live chat and email queries from travellers
- Process booking modifications cancellations and refund requests
- Liaise with airlines hotels and suppliers to resolve issues on behalf of customers
- Manage urgent cases including missed flights and last-minute changes
- Escalate complex disputes and complaints to the specialist team
What youll need
- Clear reassuring written English you keep stressed travellers calm
- Fast and decisive travel issues are often time-sensitive
- Organised and able to juggle multiple cases simultaneously
- Comfortable working shift patterns including some weekends
Nice to have
- Experience in travel hospitality or airline customer service
- Familiarity with GDS systems (Amadeus Sabre) or OTA platforms
- Second language a bonus Arabic French or Spanish particularly useful
What youll get
- $2000$3000 USD/month based on experience
- Fully remote
- Varied fast-paced work genuinely different every day
- Paid leave
- Path to Senior Support Travel Operations or Account Management
Apply with your CV. Please include your shift availability and any languages you speak beyond English.
We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.
About Company
Remote World was founded in 2023 with a simple belief: the future of work is remote and everyone should have access to quality remote opportunities regardless of their location.We noticed that while remote work is growing rapidly many talented individuals around the world struggled to ... View more
