Customer Success Executive
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Job Summary
Customer Success Executive
Location: UAE
Salary: AEDattractive performance-based incentives
Role Overview
We are looking for a customer-focused Customer Success Executive to support tenants and landlords using Clients RNPL solutions. The role ensures smooth onboarding high satisfaction and strong adoption while supporting property sourcing through outbound calling.
Key Responsibilities
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Act as the primary point of contact for tenant and landlord inquiries related to RNPL
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Support onboarding and troubleshoot issues on the Clients online portal
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Deliver RNPL tutorials via calls email and chat
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Monitor tenant satisfaction and follow up post-lease to ensure retention
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Collect feedback and recommend product improvements to reduce support volume
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Support property sourcing through outbound cold calling for consultants
Requirements
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Minimum 3 years experience in outbound sales customer success or support roles
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Strong communication skills with a customer-first mindset
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Comfortable working with digital platforms and CRM tools
Key Skills
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Sales & negotiation
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Relationship and retention management
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Clear communication and empathy
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Customer satisfaction (CSAT) focus
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Process improvement mindset
Customer Success from RNPL 100 AED for any closed deal under 50K annual and 200 AED for any deal above .. 10% of total successful 10 Landlords subscriptions total value.
