Service Desk Engineer Emirati Talent
Share
Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Provide first-level technical support to users ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.
DUTIES & RESPONSIBILITIES
- - Act as single point of contact for IT support
- - Log categorize and prioritize incidents
- - Troubleshoot hardware software and network issues
- - Escalate unresolved issues to L2/L3 teams
- - Monitor tickets and ensure SLA adherence
- - Support user onboarding/offboarding
- - Maintain documentation and knowledge base
Qualifications :
- Bachelors in IT or related field
- 02 years in Service Desk / IT Support
- ITIL knowledge troubleshooting communication customer handling
Additional Information :
Compliance with policies and procedures based on the ISO standards adopted by CNS.
Remote Work :
No
Employment Type :
Part-time
About Company
Established in 1981, Ghobash Group stands as a distinguished UAE-based conglomerate renowned for its highly diversified and progressive business ventures. With a robust portfolio spanning eight pivotal sectors, including a strong focus on Technology, Energy & Utilities, and Healthcare ... View more
