Boat Service Manager
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Job Description
We are looking for a knowledgeable and highly organized Boat Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in marine maintenance and repair excellent leadership abilities and a commitment to delivering exceptional customer service. This role is responsible for managing the service team scheduling and coordinating repairs maintaining quality control and ensuring timely service delivery.
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Key Responsibilities:
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Oversee all operations within the boat service department including maintenance diagnostics repairs and inspections.
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Lead train and motivate a team of marine technicians mechanics and support staff.
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Schedule and prioritize service work based on urgency availability and customer commitments.
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Ensure all work is completed to manufacturer standards safety regulations and company policies.
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Communicate with customers regarding service needs estimates timelines and updates.
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Manage inventory of parts tools and equipment coordinating with suppliers and parts departments.
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Maintain detailed service records invoices and work orders using service management software.
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Monitor department performance metrics such as turnaround time customer satisfaction and service revenue.
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Resolve customer complaints or issues promptly and professionally.
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Stay updated on the latest marine technologies manufacturer guidelines and compliance regulations.
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Collaborate with sales and warranty departments to ensure smooth transitions and post-sale service.
Qualifications:
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Proven experience in marine service management or similar technical leadership role.
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Strong technical knowledge of marine engines electrical systems hull maintenance and diagnostics.
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Excellent leadership communication and team management skills.
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Customer-focused with a commitment to high-quality service.
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Ability to read and interpret technical manuals and service bulletins.
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Proficiency in service management or dealership software (e.g. DockMaster Lightspeed or similar).
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Certifications from marine manufacturers (e.g. Yamaha Mercury Volvo Penta) are a plus.
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Valid drivers license (and boating license if applicable).
Employment Type
Full Time
