drjobs Boat Service Manager العربية

Boat Service Manager

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are looking for a knowledgeable and highly organized Boat Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in marine maintenance and repair excellent leadership abilities and a commitment to delivering exceptional customer service. This role is responsible for managing the service team scheduling and coordinating repairs maintaining quality control and ensuring timely service delivery.

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Key Responsibilities:

  • Oversee all operations within the boat service department including maintenance diagnostics repairs and inspections.

  • Lead train and motivate a team of marine technicians mechanics and support staff.

  • Schedule and prioritize service work based on urgency availability and customer commitments.

  • Ensure all work is completed to manufacturer standards safety regulations and company policies.

  • Communicate with customers regarding service needs estimates timelines and updates.

  • Manage inventory of parts tools and equipment coordinating with suppliers and parts departments.

  • Maintain detailed service records invoices and work orders using service management software.

  • Monitor department performance metrics such as turnaround time customer satisfaction and service revenue.

  • Resolve customer complaints or issues promptly and professionally.

  • Stay updated on the latest marine technologies manufacturer guidelines and compliance regulations.

  • Collaborate with sales and warranty departments to ensure smooth transitions and post-sale service.

Qualifications:

  • Proven experience in marine service management or similar technical leadership role.

  • Strong technical knowledge of marine engines electrical systems hull maintenance and diagnostics.

  • Excellent leadership communication and team management skills.

  • Customer-focused with a commitment to high-quality service.

  • Ability to read and interpret technical manuals and service bulletins.

  • Proficiency in service management or dealership software (e.g. DockMaster Lightspeed or similar).

  • Certifications from marine manufacturers (e.g. Yamaha Mercury Volvo Penta) are a plus.

  • Valid drivers license (and boating license if applicable).

Employment Type

Full Time

Company Industry

About Company

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