Guest Service Agent (Reservation/Call Center)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This job opportunity is with a planned starting date of 1st September 2025.
Key Responsibilities:
Reservations:
Handle individual and group room reservation requests via phone email or other channels.
Accurately enter bookings into the reservation system (e.g. Opera PMS).
Provide information about room types rates promotions and availability.
Upsell rooms and services to maximize revenue.
Ensure all reservation details are accurate and updated.
Process reservation modifications and cancellations in line with company policy.
Call Center Operations:
Answer inbound calls promptly and professionally.
Respond to general inquiries complaints or requests for information.
Redirect calls to appropriate departments when necessary.
Log all guest interactions in the CRM or ticketing system.
Handle last-minute requests or emergencies calmly and efficiently.
Qualifications :
12 years of experience in reservations call center or customer service.
Familiarity with hotel reservation systems (e.g. Opera) and telephone systems.
Excellent communication and interpersonal skills.
Ability to multitask stay calm under pressure and solve problems efficiently.
Flexible with working hours including weekends and holidays.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
